At Falcon Picks, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery.
To submit a claim, please send a clear, unedited unboxing video along with your order details to our customer support email:
Once your claim has been reviewed and verified, we will arrange a replacement or refund, depending on the situation.
Please note that claims submitted after 48 hours of delivery may not be eligible for replacement or refund.
This policy applies to all orders delivered within the Kingdom of Saudi Arabia (KSA).
We value your trust and are committed to providing a fair, transparent, and hassle-free shopping experience.